Welcome to the Youth Sports Parent Page 

 The City of Rialto Parks, Recreation & Community Services Department encourages all parents to stay actively involved in their child’s athletic experience. Below are answers to some of our most frequently asked questions.

Frequently Asked Questions 


1. My child cannot participate this season. What are my options? 

If your child is unable to participate before the season begins, you have two options: 

  • Receive a credit toward a future program. 
  • Request a refund (processing time is 4–6 weeks).  

Refund/Credit Policy: 

  • Requests must be submitted within 48 hours after the first class/activity meeting. 
  • Sports refund requests are due by the Friday of the first week of practices. 
  • In-person requests with the original receipt are subject to a $10 processing fee


2. I haven’t been contacted by a coach. What should I do? 

Coaches are volunteers, so there may be occasional delays. 

  • Ensure your contact information is up to date by calling 909-421-4949 
  • Team, practice, and coach information is released on the Wednesday before practices begin 
  • Check the email used during registration for your team site link


3. Can I request specific practice days for my child? 

No. Players are assigned to teams based on program needs and skill balance. 

Practice day requests cannot be accommodated. 

  • Sibling requests (same division) can be noted during registration and will be considered when possible


4. My child’s jersey/shirt doesn’t fit. What should I do? 

  • Sports Recreation staff for assistance. 
  • If the incorrect size was selected during registration, a replacement can be ordered. 
  • If a reorder is needed from the vendor, it may take up to 3 weeks and cost $30


5. I paid for pictures but didn’t receive them. Who do I contact? 

Please contact the photographer directly. 

  • If you need vendor contact information, call the Parks, Recreation & Community Services Department


6. My child missed the skills assessment or parent meeting. What happens next? 

The slides from the parent meeting are located in the downloads section on this website

Volleyball Only 

  • Information from the parent meeting is available during the first two weeks of the season. 
  • Please check in with the staff for materials and updates. 
  • Your child will still be placed on a team based on their age division

Basketball Only 

  • Parents can enroll their player in the Waitlist Only the week after registrations


7. Where are practices held? Practices may take place at: 

  • Carl Johnson Center Gym 
  • Local middle schools 
  • City parks 

Practice days are typically scheduled on: 

  • Monday & Wednesday or Tuesday & Thursday 
  • Some teams may practice on Fridays or Sundays


8. How long are the seasons, and when are games played? 

  • Little Tots Sports: 5-week sessions (Saturday mornings) 
  • Volleyball: 8–10 weeks 
    • Division 2: Thursday evenings 
    • Division 1: Friday evenings 
  • Co-Ed Basketball: 8–10 weeks (games on Saturdays)


9. I’m unhappy with my child’s coach. What should I do? 

Please submit a written statement to the Parks, Recreation & Community Services Department: 

  • Email: recreation@rialtoca.gov 
  • In person: 214 N. Palm Ave, Rialto, CA 92376
  • Website: Use the Statement Form tab


10. I believe a team is playing unfairly. What are the rules? 

Please submit a written statement to the department for review. 

  • Staff monitor league play and enforce rules 
  • Rulebooks for the current season are available on our website in the downloads section


We’re committed to providing a positive, fun, and enriching experience for every participant. If you have additional questions, please don’t hesitate to contact us.

Railynn Frost - Sports Programmer 

Email: RFrost@rialto.gov