Complaint Policy & Procedure:
The purpose of this policy is to provide a clear, fair, and respectful process for addressing complaints related to coaches, players, umpires, or fans. This policy applies to all participants and attendees involved in our youth activities.
- Scope: Complaints may be filed by players, coaches, parents, or spectators about inappropriate or unethical behavior, including but not limited to disrespect, unsportsmanlike conduct, harassment, abuse, or safety concerns. Complaints should be factual, not retaliatory, and relate specifically to incidents observed during our youth events or practices.
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If a problem arises with a coach or team member, the chain of command is as follows:
1. Player/Parent to Position Coach
2. Parent and Player to Head and Position Coach
3. Parent and Player to Activities Coordinator, file a formal complaint in writing on the website form.
a. Include: Date, time, and location of the incident, names of individuals involved, description of the incident and any evidence, and contact information of the person filing the complaint
b. Set an Appointment, this meeting will be face to face
c. Head Coach will be present
4. Parent and Player to Rec Manager
a. Activities Coordinator will be present
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- Investigation Process:
- Upon receiving a complaint, the designated administrator will conduct a fair and confidential investigation. This may involve interviewing witnesses, gathering evidence, and consulting relevant policies.
- The investigation should be completed within a specified timeframe (e.g., 7-10 business days), with reasonable efforts to maintain confidentiality for all parties involved.
- Resolution and Disciplinary Action:
- After the investigation, the administrator will determine appropriate actions, which may include warnings, mandatory training, suspension, or other disciplinary measures.
- The complainant and the person(s) involved will be informed of the resolution in a manner that respects confidentiality.
- Retaliation Prohibited: Retaliation is prohibited against anyone who files a complaint or participates in an investigation in good faith. Retaliation may result in disciplinary action.